How can I access tree care-specific toolbox talks?

The tree care-specific toolbox talks are available in your SafetyOne™ account. To make them accessible via the mobile app, you will need to assign them to a group.

However, it is a best practice to first, create a toolbox talk group in the administrator website, then assign 52 toolbox talks to the group. This will allow you to easily assign the entire group of toolbox talks to future projects/crews.

How can I embed links in observation questions?

You are able to add embed links to websites or files in observation questions, providing your employees with direct resources accessible from the SafetyOne™ Mobile App. These links can be added to custom observation questions from the SafetyOne Administrator Website.

You can link to a file stored in SafetyOne by retrieving the share link to the corresponding file in the “File Cabinet” screen. Or by using an outside online file storage site and retrieving the corresponding sharable link from there. You can also link to a website, but please note that if this URL is changed, the embedded link will be broken and will need to be updated to work again.

How can I access landscape-specific toolbox talks?

The Landscape-specific toolbox talks are available in your SafetyOne account. To have them accessible from the mobile app, you’ll need to assign them to a project or crew.

We recommend, first, creating a toolbox talk group. This will make assigning future crews or projects the same set of toolbox talks much easier.

How do I generate QR codes to document toolbox talk attendence?

Users can review and sign toolbox talks on their own mobile device by receiving a link or scanning a QR code. Once you open a toolbox talk on your mobile device or tablet, tap the button “invite others'' that appears at the bottom of the toolbox talk screen. You will have the option to either email or text a link to employees, or generate a QR code for the toolbox talk that can be scanned.

Can I create generic user accounts that are shared between multiple people for the SafetyOne platform?

No, Rancho Mesa’s user agreement requires that each SafetyOne™ user (i.e., Administrator, Supervisor, Employee, Field Employee, Training Manager, and Trainee) has their own individual username and password to ensure data integrity. Sharing generic logins is not permitted.

Why can’t I add a user I have previously deleted? The platform states the username is already registered.

Once a username has been used in the platform, it can never be used again because it’s tied to existing records. This applies across the entire platform. So, if you pick a username like “sampleemployee,” it may have already been used by any of Rancho Mesa’s clients in the platform.

We recommend using email addresses as the username since no one else should be using it. However, the username can be anything you want as long as no one else has used it.

To add a user with a username that you have previously deleted, you’ll just need to use a different username.  In the future, you can just make them inactive instead of deleting the user entirely. 

Why aren't I receiving push notifications on my lock screen?

In order to receive push notifications on your device’s lock screen sent by your system administrator, you must be logged into the SafetyOne™ app. The app doesn’t need to open, you just need to be logged into the app.

If you’re logged into the SafetyOne app and you are still not receiving the push notifications, it is likely a setting on your device.

Consult the instructions for enabling push notifications from your device’s manufacturer.

What is the difference between an Employee and Field Employee?

The Employee role provides access to perform tasks from the mobile device, but they are unable to delete or edit information from the website. They are only able to view any information that they generated from the website as well as access the their online trainings.

Field Employees are able to perform tasks from their mobile devices and only access their online trainings.

Can reoccurring deadlines be set for specific mobile forms or observations to ensure they are completed?

While mobile forms or observations cannot be assigned specific deadlines to be completed, in the SafetyOne™ Pro Analytics website, alerts may be used to notify the administrator when certain thresholds are not being met or when specific conditions exist.

Can specific data (i.e., address, contact information, etc.) be auto-populated on a mobile form when a name or company is selected on a field?

No, the SafetyOne™ App does not auto-populate data on one field based on what is entered on another field.

However, to streamline the data entry process, use the “Copy Mobile Form” feature to copy a previously generated form and make whatever changes are needed to the new form. This is helpful on daily reports where only minor information may change from day to day.