I assigned a training to a Trainee user, how do they recover their login information if they have forgotten their username/password?

If your employee does not remember their SafetyOne™ username or password, they will need to navigate to the login screen and click on the “Forgot Username / Password” links.

If the employee needs to recover their username, they can click the “Username” link and enter their email address. They will then receive an email with their username.

If the employee needs to recover their password, they can click the “Password” link and enter their username. The system will send them an email where they can reset their password.

If an employee has forgotten both their username and password, they must first complete the steps listed above to recover their username, and then complete the steps to recover their password.

If the system doesn’t recognize them as a user, then it is likely because they never setup their account and password. In this case, the administrator will need to resend the welcome email.

To resend the welcome email, select the “Administration” option from the list on the left side of your screen. Then select “Users” and finally “List Users” from the dropdown menus. Click on the edit icon next to the name of the employee you want to resend a welcome email to.

If you see the “Resend Welcome” button, that means they never setup their account. If you don’t see the button, they will need to use the Forgot Username/Password” links on the login screen.