“I want to formally recognize Jim Malone for his superior service as a my workers’ compensation claims advocate. As many HR professionals know, it is imperative to create relationships with knowledgeable and trusted experts who can help fill in the gaps when dealing with sensitive issues. Jim has always made me feel like a priority, responding to my questions quickly, proficiently, and without making me feel like a burden. Not only is Jim thorough in his responses, Jim offers an extra touch of humanity with his congenial personality. I am grateful that Jim is working on my side.”