Author, Anne Wright, Surety Relationship Executive, Rancho Mesa Insurance Services, Inc.
Having represented contractors and developers of all types and sizes for many years, I have plenty of examples of what works best for clients to maintain a level of surety support that helps them meet their growth goals and objectives: updated financials and proper communication.
Updated Financial Paperwork
No one likes to deal with unnecessary paperwork; however, as companies grow and they streamline certain reporting information (i.e., financial statements and work-in-progress reports), their surety relationship can grow with them. It is not all about the paperwork, however; that is only one way to measure what your business can expect in the way of surety support.
Regular file updates to annual and perhaps interim business financials (depending on the frequency of your bonding needs, including possible internal or CPA supported reports), personal financials, cash verifications, and status of your backlog is the basic paperwork that is needed to maintain a current file for an active surety relationship.
An important thing to note is that posting even the smallest of net profits at the end of the year, and making sure that your balance sheet tracks the equity from year to year, helps the surety feel confident in your ability to manage this aspect of your business.
Communication
Beyond the paperwork that is needed, communication is an integral part of the surety relationship, as with any healthy relationship.
Depending on the frequency of your bonding needs, regular communication might be limited to only a few questions each time a bond is needed. These questions are often regarding the scope of the work if you are looking at jobs that are outside of your historically performed projects or territory. The questions may include:
Is this a typical job for you or outside your normal scope?
Have you worked for the owner or general contractor before?
What do you like about the job and/or what do you see as the challenges on the job?
So much of the relationship tends to be communicated on paper. Unfortunately, face to face meetings just don’t happen the way they used to. So, to the extent a client can let us know of things that impact their business, good or bad, in between financial reports or with updated financial reports, it is all for the better.
Examples of things to communicate might include:
New work opportunities in which you do not need our services or a new client that is bringing you more work
Increasing work opportunities and job sizes
Moving into any new areas of work (scope or geographically)
Hiring new staff for the office and/or field management
Investing in new or upgraded accounting systems
Considering a new bank relationship
A problem job. (Let us know before we see a problem reflected in the financials and have to ask the question. Again, whether it’s bonded or not.)
This is just a quick overview of how to build a productive surety relationship. Rancho Mesa strives to support our clients and their bonding needs on a regular basis. Every relationship is a little different, but the basics of good communication and information sharing are always key to the mutual success of these relationships.
For questions about your surety program, contact me at (619) 486-6570 or awright@ranchomesa.com.