Once a username has been used in the platform, it can never be used again because it’s tied to existing records. This applies across the entire platform. So, if you pick a username like “sampleemployee,” it may have already been used by any of Rancho Mesa’s clients in the platform.

We recommend using email addresses as the username since no one else should be using it. However, the username can be anything you want as long as no one else has used it.

To add a user with a username that you have previously deleted, you’ll just need to use a different username.  In the future, you can just make them inactive instead of deleting the user entirely.